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Privacy Policy

Last Updated: 19/05/2025

This Privacy Policy explains how Horizon One Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our website.

1. Who We Are

Horizon One Ltd is a family-run construction company based in Central London, offering residential refurbishment and commercial maintenance services.

2. What Information We Collect

When you use our contact or quote request forms, we may collect the following information:

  • First name and surname

  • Email address

  • Phone number

  • Project details or enquiry message

We may also collect data automatically through cookies and analytics tools (see Section 7).

3. How We Use Your Information

We use the information you provide to:

  • Respond to enquiries and provide requested quotes

  • Follow up on project discussions

  • Send marketing communications where appropriate (with your consent or where allowed by law)

  • Improve the functionality and performance of our website

4. Legal Basis for Processing

We process your data on the basis of:

  • Legitimate interest (e.g., to respond to enquiries or provide services)

  • Consent (e.g., for marketing communications and cookie use)

You can withdraw consent at any time by contacting us using the details below.

5. Data Sharing

We do not sell or share your personal data with third parties for their own marketing purposes. We may use trusted third-party services (e.g., website analytics tools or contact form processors) to process data securely on our behalf. These providers are GDPR-compliant and only process data as instructed.

6. Data Retention

We retain submitted enquiry information for up to 12 months, unless a longer period is required by law or is part of a service agreement.

7. Cookies & Analytics

Our website uses cookies to enhance user experience and collect anonymous usage statistics via third-party tools such as Google Analytics. You can control or disable cookies through your browser settings. By continuing to use the site, you consent to our use of cookies.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact:

Horizon One Ltd
Email: paul@horizonone.co.uk
Phone: 07783319801

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